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Customer Services Assistant - Nadi

Ground Operations
Nadi, Western
November 19, 2021

Customer Service Assistant - Nadi

If you are a customer centric individual with a passion to serve with care, then this is a role for you.

The Customer Services Assistant - Nadi is responsible for supporting and championing customer service, safety and on-time performance including during irregular operations to meet operational performance and revenue objectives.


  • Coordinates and facilitates the operational decisions as directed by the Customer Service Duty Manager in an attempt to maintain safety, customer satisfaction and on-time performance.
  • Facilitates customers through check-in, boarding and disembarkation in accordance with company standard policy and procedures while mitigating customer dissatisfaction by proactively arranging hotel accommodation, transportation or transfers, meal vouchers arising from flight disruptions and mishandled baggage.
  • Appraises and complies with safety, security and operational requirements.
  • Contributes to the efficient operation of the Nadi Ground Operations team and assists the Customer Service Duty Manager with operational and administrative tasks .


  • Must have successfully completed Year 12 or Form 6
  • Must have at least 2 years of experience in a customer service role or hospitality environment
  • Must have experience in Fares and Ticketing, CM and Altea Reservations
  • Must have strong organisational, multi tasking and problem solving skills
  • Must be proficient in MS office applications

 Applications are open to all Fiji citizens. Former employees of Fiji Airways or Fiji Link are welcome to apply. All shortlisted applicants will be contacted for next steps of the recruitment process.

Applications close on Sunday, 05 December 2021
If you are interested in this opportunity