Uniform Management

• Coordinate and administer all company uniform needs.
• Act as main contact for staff uniform queries, sizing, replacements, and schedules.
• Manage uniform orders through approved procurement channels.
• Oversee end to end issuance for onboarding, replacements, and exits.
• Handle logistics: receipt, storage, distribution, returns, consignments.
• Maintain accurate stock records, lifecycle tracking, and minimum stock levels.
• Manage stockroom standards, stocktakes, and discrepancy reconciliations.
• Identify and escalate operational risks.
• Support compliance with policies and audit requirements.

      Cabin Crew Service & Grooming

• Support uniform, grooming, and presentation standards for frontline teams.
• Contribute to design input, research, supplier liaison, wear testing, and staff feedback collection.
• Collaborate with People & Performance, Training, and Service Quality teams to ensure grooming standards are embedded in onboarding, training, and performance evaluation processes.

      Duty Free & Retail Product Development

• Assist with Duty Free sales administration, reporting, and product management.
• Collaborate on product selection, pricing, branding, and seasonal updates.
• Monitor sales performance and support revenue driving initiatives.
• Support inventory coordination and product lifecycle activities.

      Others

• Continuously improve products and services using customer insights.
• Help drive the new World Class standards, implementation and delivery across all areas.

• Bachelor's degree, Diploma or Certification in Management, Business Administration, Customer Experience, project management, hospitality OR at least 3 years work experience in a similar role.
• Exposure to customer-facing operations such as cabin crew, ground services, lounge operations, or hotel/retail environments.
• Experience in project coordination-assisting with timelines, vendor communications, and implementation support.
• Experience in inventory management within a warehouse, retail, logistics, or supply chain environment.
• Familiarity with uniform programs, grooming standards, or staff presentation policies is advantageous.
• Experience in Duty Free/retail, merchandise, or product selection is a plus.
• Background in auditing, training support, or compliance related to service delivery or standards is helpful.
• Comfortable working with cross-functional teams and external vendors/suppliers.