Are you passionate about delivering exceptional customer service and creating seamless travel experiences?

Join our Global Sales team as a Customer Ticketing Agent, based in Suva, where you will play a key role in providing accurate itinerary planning, reservations, and ticketing services for both domestic and international travel.

KEY RESPONSIBILITIES

• Plan and create itineraries with correct class bookings according to fare rules for leisure and corporate clients.
• Construct and compute fare quotations based on travel itineraries.
• Arrange all required travel documentation.
• Issue airline tickets, ETKTS, EMDs, and other airline documents.
• Handle medical travel queries and ticketing in coordination with the reservations-medical department.
• Manage group sales requests and quotations, including follow up to final acceptance.
• Provide information on visa requirements and all relevant travel restrictions.
• Guide IATA Agents with reservations, fares, and ticketing, and attend to the FJ Agent Support Queue.
• Deliver a high standard of customer service at all times.
• Resolve accounting discrepancy queries and minimize Agency Debit Memos (ADMs).
• Collect ticket payments and process refunds.
• Compile and complete the Daily Sales Returns (DSR) and ensure security of all ticket cash and cheque proceeds.
• Check DSRs daily and dispatch accountable documents to the Suva Cashier.
• Assist in resolving customer complaints and obtaining regular service feedback.
• Maintain professional service delivery even in stressful situations.
• Assist with invoicing and other office duties as required.
• Be available for rostered Saturdays and ad hoc after-hours assistance.

QUALIFICATIONS, SKILLS & EXPERIENCE

• To have successfully completed Year 13 or equivalent.
• Fares & Ticketing Stage I & II.
• At least 2 years' experience in a customer service environment.
• Minimum 2 years' experience in airline sales and ticketing.
• Working knowledge of Amadeus Reservations and Ticketing.
• Ability to build normal and complex itinerary bookings.
• Sound knowledge of IATA Rules and Regulations.
• Excellent communication skills and good telephone etiquettes.
• Proficient with Microsoft applications.
• Aware of language(s) and culture(s) of Fiji and neighboring Pacific Islands.
• General background knowledge of the Tourism and Airline Industry.